I’M NEW TO SABLE. WHAT SHOULD I KNOW?
Sable is a trusted vendor in the lodging industry. Our popular website and friendly customer team make it easy for hotels to get the products they need, on time. Shop with confidence — all items are value-priced and meet your brand standards!
IS SABLE AN APPROVED CHOICE HOTELS VENDOR?
Sable proudly celebrates 15+ years of service to Choice Hotels as a Qualified Vendor! We give strong support at Choice’s annual convention and regional tradeshow events.
WHY SHOULD I BUY FROM SABLE?
- FREE FREIGHT on orders $300+
- One-stop shop with a wide range of value-priced products
- Exclusive vendor for many Choice Hotels products
- Large selection of Choice Privileges items
- A front-line, go-to uniform vendor
- Fast order fulfillment
- Friendly customer team familiar with your brand requirements
- We’re constantly adding new products. Check back often!
HOW CAN I CONTACT YOU?
WHAT ARE YOUR BUSINESS HOURS?
Our customer team is ready to assist you Monday thru Friday, 8AM - 5PM Eastern Time. Our secure online store is available 24/7 for your shopping convenience.
DO YOU OFFER FREE FREIGHT?
Orders $300+ qualify for free freight. Qualifying purchases must be $300 or more in merchandise. Free shipping is via UPS Ground service to the continental 48 United States. Free freight not available to Canada. Size and weight restrictions apply. All qualifying orders must ship to the same location.
WHAT ARE YOUR FLAT RATE SHIPPING CHARGES?
- $0.01 to $99.99 ... $ 12.50
- $100.00 to $199.99 ... $ 16.50
- $200.00 to $299.99 ... $ 20.00
- We use UPS Ground unless otherwise specified
- Expedited shipping (Next Day, 2nd Day) is available upon request. Higher rates apply
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept major credit cards and ACH electronic payments at the time your order is placed. We also accept bank checks mailed to our office.
WHAT ARE YOUR TURNAROUND TIMES?
- All in-stock items ship within 24-48 hours.
- Uniforms ships in 8-10 business days.
- Name badges ship in 2-3 days after proof approval, via USPS First Class Mail. Depending on your location, please allow 2-5 additional days transit time for USPS delivery.
- Custom printing ships 5-10 days after your proof is approved.
- Entrance mats and promotional items ship in 2-3 weeks.
- Stock items & apparel ship from our facility in Spartanburg, SC via UPS Ground. Please allow 2-5 days transit time for UPS delivery to your hotel. Some custom items may ship from Sable’s factory partner locations.
- If you have a question about a shipment, please email: firstname.lastname@example.org, or call your account representative, 866-628-4274.
DO YOU SELL TO CANADIAN HOTELS?
We love working with our Canadian customers! Prices quoted on our website are in US Dollars (USD). Free freight not available to Canada. Any tariffs, custom duties, and taxes will be passed to the customer. Feel free to order online, or contact Andy Hillary, 866-628-4274, ext. 153, email@example.com.
DO YOU SHIP TO INTERNATIONAL LOCATIONS?
We ship to many locations outside North America. Let us know how we can help!
CAN YOU SHIP TO MY PRIVATE RESIDENCE?
We ship branded items and apparel to a hotel address only. We will ship generic items to a residential address upon request.
WHY BUY UNIFORMS FROM SABLE?
Every day, thousands of hotel employees go to work wearing logo’d apparel prepared by Sable’s embroidery team. We make it easy for you to look and feel your best on the job, with a large selection of easy-care clothing styles. There are no minimum quantities to order. Prices include your embroidered logo. Our fulfillment times are excellent. See why we’re the #1 choice for apparel ordered by your corporate & brand teams.
WHEN WILL I RECEIVE MY UNIFORM ORDER?
Uniforms ship 8-10 business days after you place your order, from our facility in South Carolina. We ship via UPS Ground unless otherwise specified. Please allow a few days for transit based on your hotel location.
WHAT’S THE DIFFERENCE BETWEEN YOUR TWO LINES OF HOUSEKEEPING SCRUBS?
Sable offers two lines of housekeeping scrubs, both made by WonderWink®:
- WorkFlex scrubs are 65/35 poly/cotton blend. These scrubs feature easy-care fabric with built-in motion-stretch. They are tagless and very comfortable, with classic styling.
- PremierFlex collection offers an upgrade fabric, an easy-care 78/20/2 poly/rayon/spandex mix. PremierFlex has ultra-soft, ultra-smooth fabric with a superior drape. Its modern fit gives a slimming silhouette. PremierFlex is priced about $2.00 above WorkFlex scrubs.
- Both WonderWink lines offered by Sable will help your staff look & feel their best and are value-priced!
- Other Choice Hotels vendors sell a different, more basic line of WonderWink scrubs. Their scrubs look similar but the fabric is not as smooth or soft. We encourage you to compare comfort & quality, then buy your scrubs from Sable!
I’M AN INDEPENDENT HOTEL. CAN YOU PROVIDE UNIFORMS WITH MY HOTEL LOGO?
Absolutely! In order to sew your logo onto any garment, the logo must first be digitized. Email a .JPG art file of your logo to: firstname.lastname@example.org. A one-time digitizing fee will apply. Digitizing fees vary based on size & design. We will provide a quote prior to digitizing. If your logo has already been digitized, please email the file and we’ll get your order going!
CAN I RECEIVE BLANK CLOTHING SAMPLES?
Blank clothing samples are available. When you order a sample, you will be charged regular clothing price plus applicable shipping fee. Once you return the sample in unused condition (return shipping paid by hotel) your account will be credited.
DO YOU PROVIDE PROOFS FOR NAME BADGES?
All name badges must be proofed. Production begins AFTER you approve the proof. When ordering online, please enter the email address where you wish to receive the proof.
I’M A FIRST-TIME CUSTOMER. CAN I RECEIVE A DISCOUNT?
We make it easy & rewarding for new customers to order from us. New customers receive a 5% discount on their first order.
DO YOU CARRY CHOICE PRIVILEGES ITEMS?
Check our “CHOICE PRIVILEGES” page to find: Cups, Lids, Laundry Bags, Gift Bags, RFID Cards, Parking Signs, Note Cards, Water Bottle Hangers, Grab & Go Breakfast Stickers, Hand Sanitizer Dispensers, CP Enrollment Cards, and more!
DO YOU OFFER “HOUSEKEEPING ON DEMAND” ITEMS?
Sable is the exclusive vendor for Choice-approved “Housekeeping on Demand” items, including Mirror Clings and two types of Door Hangers.
DO YOU SELL GENERIC (NON-BRANDED) ITEMS?
We do! Check Sable’s “NON-BRANDED” pages for a wide range of generic items: Please note, if you operate a franchised hotel, you are responsible to ensure that products in your hotel comply with your brand standards. If you’re unsure if a generic item is compliant, ask your Sable representative or your franchise service manager.
ARE SABLE’S PRODUCTS COMPLIANT WITH CALIFORNIA PROPOSITION 65?
Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted to protect California’s drinking water. All our promotional products are Proposition 65 compliant.
DO YOU HANDLE CUSTOM PRINTING JOBS?
Sable offers a wide range of digital print services. Let us create your business cards, stationery, rack cards, brochures, post cards, note cards, custom banners, and more! Our nationally-recognized print facility features the latest technology and a talented staff of print experts.
ARE YOUR PRODUCTS ECO-FRIENDLY?
Nearly all paper used to manufacture our paper products comes from FSC-certified forests. FSC certification is a global benchmark for forest-friendly management practices. We are committed to a sustainable operation. We practice industry-best recycling standards and print many items with vegetable-based inks.
IS SABLE A MINORITY-OWNED COMPANY?
Sable is a Certified Minority-Owned Business (NMBC).
WHAT IS YOUR RETURN POLICY?
Clothing is a personalized custom item, so is non-returnable.
Custom-print items are non-returnable unless due to manufacturer error. If you find an error on a custom item, we will resolve the issue if you notify us within 30 days of receiving the product.
New, unused inventory items may be returned in original packaging within 30 days from purchase.
Return must be pre-approved. Contact your Sable rep for an RA (Return Authorization) number.
Returned merchandise is subject to a 15% restocking fee. Hotel is responsible for return freight cost.
WHAT IF MY SHIPMENT ARRIVES DAMAGED?
Let us know right away. Send us photographs of the packaging & product to document the issue. Once we evaluate the damages, your Sable rep will work with you on a replacement or credit.
WHAT IF I FIND AN ERROR ON CUSTOM PRINTING OR EMBROIDERED APPAREL?
We cannot be responsible for errors you discover on a custom job after you have given us your proof approval. Call us if this occurs, and we may be able to provide a replacement at a discounted rate. We are unable to provide credit or make-goods for errors you find more than 30 days after products delivered.